Because our items are one of a kind, when an item is purchased we have to remove it from our website. But what about all the customers that leave testimonials for us? We have started building a list here. This is for all our websites.
I was a bit busy in the last few weeks, sorry for the delayed answer.
The item has arived just in time! It is beautifully made and the stone is wonderfull. Thank you very much!
The taxes were about 20 CHF so not very much and since the item was shipped to the company I work at customs had an account to directly get the money for the taxes from.
Everything worked fine.
Best regards from switzerland,
Thomas (July 2015)
Barbara (July 2015)
The stone was just beautiful. Thank you Steve for helping choose out the best one for my ring. I will be recommending you to my friends as well.
Janet, Naperville IL (May 2015)
I didn't even know Welo Opal existed until I saw your video on it. It's my birthstone, but never have seen a nicer stone that one you showcased. As we talked about, I will be sending you some rings that I would like you to create for my new stone.
Aimee, New York, NY (March 2015)
A very big thank you for your time and assistance in helping me choose my wife's tanzanite stud earrings which arrived in time for her birthday.
They are really beautiful and my wife is absolutely thrilled. So much so that I will be looking to buy her a matching pendant in the near future.
Chris K (January 2015)
I received the tanzanite and it is G.O.R.G.E.O.U.S.!!!!
I took it into the store and compared it with theirs. A) it was 2x the size. B) it was the same price as thiers. C) it was more violet in color. Theirs was a ‘deeper’ color, but had more blue in it – not a lot – it was a nice stone – but yours still had the better coloring. D) the cut and brilliance was far better. You know it’s a great stone when they say they couldn’t find one like that through their avenues and even recommended me to go with yours!!! J J J They are able to set it – I cannot wait to get it!! I will send you pics of the finished product!!! Thank you SO much for helping me end my 5 yr search!!!!
District Manager (Dec 2014)
I ordered tanzanite earrings just yesterday and received them today. My admittedly brief experience with your company has been wonderful, and I want to congratulate you for not only remembering that "the customer is king," but for actually acting upon maxim.
I want to specifically call your attention to three things that deserve particular recognition and feedback:
1. Despite what must be a rather large time sink, you individually photograph and video record most of your items so that the customer knows _exactly_ what he is getting. After having been burned by a separate online purchase where the descriptive puffery was practically fraudulent, I had the confidence to give your store a shot solely on the back of the videos of the actual items that most interested me. This practice clearly works!
2. The color and saturation of your tanzanite is exquisite. While any number of other online retailers purport to carry medium dark AAA or "heirloom"/AAA+++/AAAA tanzanite, my experience has been that most deliver medium light AA stones at best. Your wares truly live up to their billing and are very impressive!
3. You do the little things that customers love. In particular, your prompt processing and shipping that far exceeded the time estimates on your website. The treasure chest-like jewelry box is also a nice touch that I know will tickle her fancy. Exceeding expectations is one way to win dedicated customers, and if my experience holds true for most of your customers, I imagine you have quite a dedicated following. You now have added one more member to those ranks.
I hope this feedback helps you know that your efforts are appreciated and that your policies work. The only other thing I can think of is to leave a positive yelp review for your business, which I intend to do sometime during the next day or two.
David Yellow Robe (November 2014)