Thanks very much for sending the stone so promptly. It is a beautiful colour and I am very happy with it.
I received the tanzanite and it is G.O.R.G.E.O.U.S.!!!!I took it into the store and compared it with theirs. A) it was 2x the size. B) it was the same price as thiers. C) it was more violet in color. Theirs was a ‘deeper’ color, but had more blue in it – not a lot – it was a nice stone – but yours still had the better coloring. D) the cut and brilliance was far better. You know it’s a great stone when they say they couldn’t find one like that through their avenues and even recommended me to go with yours!!! J J J They are able to set it – I cannot wait to get it!! I will send you pics of the finished product!!! Thank you SO much for helping me end my 5 yr search!!!!
A very big thank you for your time and assistance in helping me choose my wife's tanzanite stud earrings which arrived in time for her birthday. They are really beautiful and my wife is absolutely thrilled. So much so that I will be looking to buy her a matching pendant in the near future.
I ordered tanzanite earrings just yesterday and received them today. My admittedly brief experience with your company has been wonderful, and I want to congratulate you for not only remembering that "the customer is king," but for actually acting upon maxim.
I want to specifically call your attention to three things that deserve particular recognition and feedback:
1. Despite what must be a rather large time sink, you individually photograph and video record most of your items so that the customer knows _exactly_ what he is getting. After having been burned by a separate online purchase where the descriptive puffery was practically fraudulent, I had the confidence to give your store a shot solely on the back of the videos of the actual items that most interested me. This practice clearly works!
2. The color and saturation of your tanzanite is exquisite. While any number of other online retailers purport to carry medium dark AAA or "heirloom"/AAA+++/AAAA tanzanite, my experience has been that most deliver medium light AA stones at best. Your wares truly live up to their billing and are very impressive!
3. You do the little things that customers love. In particular, your prompt processing and shipping that far exceeded the time estimates on your website. The treasure chest-like jewelry box is also a nice touch that I know will tickle her fancy. Exceeding expectations is one way to win dedicated customers, and if my experience holds true for most of your customers, I imagine you have quite a dedicated following. You now have added one more member to those ranks.
I hope this feedback helps you know that your efforts are appreciated and that your policies work. The only other thing I can think of is to leave a positive yelp review for your business, which I intend to do sometime during the next day or two.